Frequently Asked Questions
Everything you need to know about your Lancel experience.
How can I track my Lancel order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for online purchases?
You may return any item purchased on our website within 30 days of receipt, provided the product is in its original condition, unused, and with all protective packaging and tags intact.
Does Lancel offer a warranty on leather goods?
Yes, all Lancel creations are covered by a two-year warranty against manufacturing defects from the date of purchase. Please retain your invoice as proof of purchase for any repair requests.
Which payment methods are accepted?
We accept major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options such as PayPal and Apple Pay.
How should I care for my Lancel leather bag?
To preserve the beauty of your leather, we recommend avoiding prolonged exposure to direct sunlight or moisture. Clean gently with a soft, dry cloth and store it in its protective dust bag when not in use.
Do you offer international shipping?
Lancel ships to a wide range of international destinations. Shipping costs and delivery times vary by region and will be calculated automatically at checkout.